ADR: Appropriate (dispute) Resolutions Training

Negotiation, mediation, mediation advocacy & arbitration
The important advantage of this training is that it is directly applicable in your current work situation. During this course you will learn: 
Gain insight into methods for conflict resolution
Develop yourself into a professional mediator who knows the legal aspects of the various conflict resolution methods
Reinforce your negotiation and intermediation skills
Support parties through coaching and empowerment

Course Programme

  • Module 1: Basic ADR skills & skills refresher
  • Module 2: Negotiation
  • Module 3: Mediation
  • Module 4: Legal aspects of ADR
  • Module 5: Mediation advocacy 
  • Module 6: cultural issues & confidentiality
ADR advantage disadvantage
Mediation keep control; own solution no claim strategy
Complaint procedure company keeps control respect of employees
Arbitration peer / expert resolution out of control
trial binding claim judgment out of control
judicial settlement judge compares positions out of control
court annexed mediation good reference non-voluntary
med-arb resolution if no mediation non-voluntary solution

Mediation    content: conversation- & negotiations techniques ; Harvard methods    for    Human Recourse Management; police; mediators
Court annexed mediation    content: Mediation, criteria, your capacities, Harvard methods    for    Human Recourse Management; judges; police
Complaints counseling     content: methods, emotions & complaint Law    for    Human Recourse Management; counselors; Complaint Committee

Who can take the course? Lawyers, notaries, tax advisors, judges, arbiters, pro-bono attorneys, bankers, managers, organisational consultants, administrators, directors, General Counsels, Secretaries to Boards of Management, members of hospital medical staffs and professors. In order to be admitted to the Course you must have had preferable higher education / university and have proficiency in the English language at conversational level

Of course we make arrangements according to your needs and comments. Our In Company training are known for interactivity and concentrate on best practice. There will be one trainer controlling the learning aspects. Several different trainers can be invited to perform specific tasks. Our best practice will be trained with actors and/or video feedback. All trainers are qualified en certified in their specific field. 

Mediation training

ADR Institute is an international acknowledged Mediation Training Institute in accordance with both Dutch Mediator's protocols and the European Standards and European Code of Conduct.
Empathy-Law ADR Institute is linked to Empathy.nLaw in the Netherlands.
Empathy-Law ADR Institute has got its international licences:
++to provide Basic mediation courses for new professionals in the field of mediation
++to provide a variety of specializing courses for experienced mediators.
Since 1999 trainers of our institute have educated some hundreds of new mediators.

Course The full qualifying professional course is conform the ADR protocol, takes 64 hours and is covering the primary principals set in the ADR-register objectives.
Objectives The learning objectives are:
+ The person of the mediator
+ The dimensions of mediation
+ The methods and techniques a mediator must master to fulfil his role as a professional
+ The professional standards
+ The person of the mediator
The mediator must be aware of the impact of his interventions on his clients. He needs to apply his competencies to the benefit of his clients. He has to master a lot of competencies to act as a professional mediator. The mediator must know that he has prejudices.
Methods and Techniques Intervention techniques that will be trained are paraphrasing, summarizing, the structure of questioning, working with time perspective, paradoxes & caucus.
The professional standards As example Protocol attention will be paid to the European Code of Conduct for mediators.
Certificate Having met with all the requirements the participant will have the possibility to receive a certificate for registration in the ADR-register. This certificate is in accordance to European Standards. The exam is in accordance with the requirements of the ADR-register. After the examination students can apply for admission as a registered mediator.
Requirements: University, Higher Education minimum comparable to the Bachelor's level
Three years of professional working experience

Mediation Training



1. communication skills

listen, summarize, interrogation

explore problem

2. negotiation

Harvard methode

differentiate position and interests

3. mediation technique

mediation phases

distinguish phases

4. mediation technique

technique phases

manage phases

5. integrate techniques

transition phases

finish negotiation

6. improvement 

iliminate deadlocks


7. assessment

information & select

ADR information

8. organisation


support &embedding

For the Thailand training these words can be useful:
ผู้ไกล่เกลี่ย [pu cly clear] = mediator
การไกล่เกลี่ย [can cly clear] = mediation
อนุญาโตตุลาการ [anyu ton ta la klan] = arbitrator
การฝึกอบรมการไกล่เกลี่ย [can sut op-prom can cly clear]= mediation training

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