Products
Training
Mediation
Coaching
About Us
Home
FAQ
Information
Conditions
Contact
Shopping Cart
  Alternative Dispute Resolution Institute

Alternative Dispute Resolution Institute - Appropriate Training

  Alternative Dispute Resolution Institute

International and Dutch customers can check and download our general conditions on this page. Alleen voor Nederlandse consumenten bestaat daar boven op een zogenaamd herroepingsrecht beperkt door de volgende bepalingen. U heeft het recht om binnen een termijn van 14 dagen zonder opgave van redenen de overeenkomst te herroepen. Gedurende deze termijn kunt u datgene met het product doen wat redelijkerwijs nodig is om het product te beoordelen. Het is toegestaan het product uit te proberen zoals u dat ook in een fysieke winkel zou doen. Daarbij kunt u het product uit de verpakking halen, tenzij de verpakking, ingeval van CD’s, DVD’s, Blu-Ray discs of software, een verzegeling bevat. De herroepingstermijn verstrijkt 14 dagen na de dag waarop u, of een door u aangewezen derde anders dan de vervoerder het product in bezit heeft gekregen.
Als u in één bestelling meerdere goederen met verschillende levertijden heeft besteld, verstrijkt de herroepingstermijn 14 dagen na de dag waarop u het laatste product of onderdeel heeft ontvangen. Op het moment dat u met ons een regelmatige levering van producten bent overeengekomen verstrijkt de herroepingstermijn 14 dagen na de dag waarop u of een door u aangewezen derde, het eerste product fysiek in bezit krijgt. In geval van diensten verstrijkt de herroepingstermijn 14 dagen na het sluiten van de overeenkomst. Om gebruik te maken van uw herroepingsrecht verzoeken wij gebruik te maken van ons digitale modelformulier gepubliceerd op www.actumail.nl/retourecht. Als u van deze mogelijkheid gebruik maakt zullen wij u direct per e-mail een ontvangstbevestiging van sturen. Binnen uiterlijk 14 dagen na toesturen van het modelformulier dient u de producten terug te sturen. Wij verzoeken u het product zoveel als mogelijk in de originele verpakking te retourneren. Terugbetaling In geval van een herroeping ontvangt u alle betalingen, inclusief leveringskosten voor de heenzending, zo spoedig mogelijk en uiterlijk binnen 14 dagen nadat u heeft aangegeven gebruik te willen maken van het herroepingsrecht, terug. Wij betalen u terug met hetzelfde betaalmiddel waarmee u betaald heeft, tenzij u een andere methode met ons afspreekt. U draagt zelf de kosten voor de retourzending. Wij schatten dat deze kosten maximaal € 12,00 zullen bedragen. Uitsluiting herroepingsrecht Het herroepingsrecht is uitgesloten voor: Diensten waarvan de uitvoering met toestemming van de consument is begonnen (bijvoorbeeld het boeken van een reis, het afsluiten van een abonnement, het downloaden van een e-book, film, cd etc.), zoals Het boeken van een reis, excursie of andere zaken die door derden geleverd worden zoals een cursus, verblijf of gadget. het afsluiten van een abonnement, het downloaden van een e-book, instructie, film, data cd of dvd. Producten die naar uw specificatie gemaakt zijn, zoals Alle feedback, instructies, coaching, suggesties en adviezen zijn op maat gemaakt. Producten die snel bederven of een beperkte houdbaarheid hebben, zoals lucht of nitrox tanken, zuurstof of verbandmiddelen, overlevingspakketten, eerste hulpproducten. Voor producten die na opening vanwege hygiënische redenen niet geretourneerd kunnen worden, zoals Eerste hulpmiddelen. CD’s, DVD’s, Blu-Ray discs of software waarvan de verzegeling verbroken is. De levering van losse kranten, tijdschriften of magazines, zoals fact sheets, nieuwsbrieven, actumail. Zakelijke klanten.
Modelformulier voor herroeping
(dit formulier alleen invullen en terugzenden als u de overeenkomst wilt herroepen)
Aan Empateam; Postbus 113; 1180AC Amstelveen of via online contact formulier
Ik/Wij* deel/delen* u hierbij mede dat ik/wij* onze overeenkomt betreffende:
de verkoop van de volgende goederen:
de levering van de volgende digitale inhoud:
de verrichting van de volgende dienst herroept/herroepen:
Besteld op* / Ontvangen op*:
Naam/Namen consument(en):
Adres consument(en):
Handtekening van consument(en) (alleen wanneer dit formulier op papier wordt ingediend):
Datum:
(*) Doorhalen wat niet van toepassing is.

Download general terms and conditions

Naturaly we have some rules we have to oblige to, so Terms and Conditions always apply. For details please check Terms & Conditions. We made most effort to inform you properly. Empathy or any representative cannot and will not accept any liability for the use of any information.
By using our Website and services you agree that we will not be liable under any circumstances, including negligence, for any direct, indirect or consequential loss arising from your use of the information and material contained in our Website or from your access to the linked sites. We are also not liable nor responsible for any material provided by third parties with their own respective copyright and shall not under any circumstances, be liable for any loss, damages or injury arising from these materials. Our total liability (if any) for all damages, losses, costs and expenses under whatever cause of action, whether in contract, tort or otherwise will not exceed any amount paid by you for accessing our Website. ©copyrights
Please note our published conditions on this site and that for different activities additional conditions apply. For diving fe. the dive professional always has to meet the (PADI) dive standards.

General conditions
Your booking and payment
  The agreement is official for the participant(s) when you have completed the registration form and sent it to us by Internet. 
  Within seven days of receiving your invoice, you must transfer a down payment of 50% (minimum of € 40.00), or the complete amount. 
  We should receive the complete amount at the latest two months before the date of arrival. After receiving the down payment, Empathy-Law® will be bounded to your reservation. 
  In case you register less than two months before the date of arrival “date of delivery”, we must receive the complete amount at one time. 
  If you think that the Empathy-Law® invoice is wrong, it is obligatory to report this to Empathy-Law®. We will then send a new invoice. 
  You can only do a booking for yourself. The person who books at Empathy-Law for a group is liable for the other registered persons. This means that the person booking the activity is responsible for reading the general conditions and all other information in the brochure and website carefully. 
  All costs of bank transfers of a booking have to be paid by the booker himself.

Length, program, and modifications of the trip
  It could be necessary to change the program in case of unforeseen circumstances such as mechanical problems, weather conditions, changed timetables, natural ramps/natural disasters, changes in local legislation concerning political conflicts and cancelled activities by specific suppliers.
It is not possible to cancel or replace the Empathy-Law.Com training when the character therefore has changed for reasons other than the normal cancellation conditions.
  The organizer reserves the right to change the original program, the daily agenda, hotel arrangements and transport.
  You will hear from us immediately if the date of departure changes. If we have to cancel the program to unforeseen circumstances, we will do our utmost to offer you a comparable program.

Insurance
It is obligatory that you take out travel accident insurance. We advise you to take out cancellation insurance as well.

Skills
You must be in good health who is able to perform all standard skills. You have to meet the minimum (certification) requirements for your own safety and the safety of the other participants.

Protection
It is solely your personal responsibility to have the right protective measurements and visa requirements. If a local organization requires wearing a special equipment, you find it indicated on our website.

You participate at your own risk
Indeed: You participate at your own risk. You carry sole responsibility for having the right protection and for the condition of your equipment. 
Empathy® does not accept any responsibility for damage – no matter what kind of damage – resulting from accidents. Empathy’s liability for damage resulting from death or injury is limited or excluded by the valid international pacts. 
Empathy® also does not accept liability for damage with any claim for compensation which rests on an insurance or government benefit.

Minimum and maximum number of participants
If applicable the minimum and maximum number of participants is indicated on the website.

Modifications of your booking
Contact us as soon as possible if you want to modify your booking. We will do our best to see what is possible. A modification fee might be charged: € 75 per modification. 
If more than one modification is made at one time, the price remains the same. 
A cancellation is not a modification. Please see for that our rules of cancellation.

Cancellation by Empathy-Law
The minimum number of participants is indicated for each of the programs. If there are not enough participants, we will cancel the program. This is rare. In this case, we inform you four weeks before departure and we refund the money you have paid.

Cancellation by you
We charge the following cancellation fees if you cancel participation in the activity: 
Cancellations more than four months before arrival: we charge only a 25% reservation fee.
  Cancellation from 120 (included) to 61 days before arrival: 50% of the amount;
  Cancellation from 60 (included) to 31 days before arrival: 75% of the amount;
  Cancellation from 30 (included) to 15 days before arrival: 85% of the amount;
  Cancellation from 14 (included) to the day of arrival: the complete amount.
You are required to submit your cancellation by e-mail. 
You can decrease your risk under certain circumstances (illness, etc.) by taking out cancellation insurance.

The conditions
When the conditions are bad, we may cancel a part of the program. 
The good news is that we never cancel the whole program because there are other activities to undertake as well. 
The costs of using public transport or of driving your own car during the trip are yours.

Accommodation
We need a signed copy of the valid passport and visa of each individual who will stay in the foreign country. It is not allowed to host other people in the Accommodation. People occupying the accomodation will permit (after prior notice) the representative of the landlord to enter the accommodation for maintenance, monitoring and inspection with potential buyers. If the booked accommodation / hotel is not available, we reserve the right to offer you comparable accommodation.

If you are dissatisfied with something during the program
Speak directly with your local guide. Do not wait until the program is over because there is nothing that can be done about it anymore.
Special wishes
We try our utmost to comply with your special request.
 

Note: ofcourse for our own disputes we also use ADR: Appropriate (dispute) Resolutions to find a solution for the annoyances. We know sound-right respectful resolution / settlements with intermediate cultural capacities. In this we are renowned experts Guanxi!

Make informed consent decisions about the way you want to solve conflicts. We suggest that you make an appointment for an introduction interview with one of our lawyers. We advice you to bring every document on the case to this meeting. Of course we will handle these documents with care and confidentiality. You can also make copies of the documents and sent these in advance. In the intake we will give feedback by a clear observation of your case. We tell you what you can do and in what way we can help.This service provided by certified mediators and registered with the Dutch Mediator's office. 

ADR

advantage

disadvantage

Mediation

keep control; own solution

no claim strategy

Complaint procedure

company keeps control

respect of employees

Arbitration

peer / expert resolution

out of control

trial

binding claim judgment

out of control

judicial settlement

judge compares positions

out of control

court annexed mediation

good reference

non-voluntary

med-arb

resolution if no mediation solution

non-voluntary solution

6fd5f565cb95de4186faa605c1231378.png
3ddce92e0a90431f2ff367a6b9449e90.png
747f401e8291444b82d7f3a83d9ef0b7.gif
 
 
      Powered by CCV Shop webhosting